Do you want to have detailed information before purchasing your PROTRIP-WORLD-PLUS insurance? In this section, we collected a number of frequently asked questions regarding the scope of coverage. If you have any other questions, feel free to contact us.
Here you will find the most frequently asked questions about the coronavirus.
Cancellation of the insurance is possible at any time before the beginning of the insurance. If you wish to change the travel period due to the current wave of illness, a postponement is possible. Please contact us in this case.
No, travel expenses are not covered by the international health insurance. We recommend: Contact your hotel or airline to clarify whether a goodwill arrangement (rebooking or cancellation) is possible.
Here you will find the most frequently asked questions about the coronavirus.
Fever, cough, signs of corona infection? You can rest assured. With PPROTRIP-WORLD-PLUS's insurance cover, you don’t need to fear high medical costs. The medically necessary treatment of the corona virus infection is covered. In addition, PROTRIP-WORLD-PLUS includes unlimited coverage for medical expenses should you be forced to stay abroad for a longer period of time due to the infection.
Quarantine costs are not covered by the foreign health insurance. Quarantine is often prescribed as a precautionary measure. This is not a medically necessary treatment. If you fall ill with the coronavirus during quarantine, the treatment is of course insured.
The costs of a corona test will be covered, provided that you can prove close contact to a infected person or you are showing related symptoms and it is ordered by a doctor. However, if the test is only a preventive measure, e.g. to meet a required entry or exit regulation or for a health certificate for school, university or employer etc., you must bear the costs yourself.
Yes, PROTRIP-WORLD-PLUS's international health insurance protects you both when traveling in countries for which the German Foreign Office has issued a travel warning and in case of illness related to a pandemic.
Yes, PROTRIP-WORLD-PLUS offers insurance cover for pandemics as well as for travel in countries for which a travel warning has been issued by the Federal Foreign Office.
No, travel costs are not covered by the foreign health insurance. We recommend: Contact your travel company to clarify whether, for example, the airline will offer you a goodwill arrangement (free rebooking or cancelation of your trip).
In principle, insurance cover also exists for a certain period of time in case of interruption of the stay abroad. Due to the development of COVID-19, you cannot estimate how long your stay in your home country will last. Therefore, we recommend that you cancel your PROTRIP-WORLD-PLUSD insurance immediately after entering your home country. Please inform us about this. An e-mail is sufficient. We will then calculate your exact premium depending on the number of days you stayed abroad. You will only pay the premiums that have accrued until the receipt of your notification.
Tip: Please contact your last insurance company in your home country to reactivate your previous insurance immediately
PROTRIP-WORLD-PLUS insurance coverage ends upon entry into your home country. Please contact your last insurance company in your home country to reactivate your previous insurance immediately.
The Robert Koch Institut provides you with important information about the current coronavirus development: https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/nCoV.html (machine translated from German).
In principle, our insurance offers free choice of medical practitioners. However, in case of major out-patient treatment or any kind of in-patient treatment, please contact our claims office or emergency service as soon as possible. This will enable us to quickly settle the costs for your medical treatment with the doctor or clinic and you won’t be asked to make an advance payment.
We kindly ask you to submit original invoices
(practitioners’ invoices, prescriptions, etc.).
Invoices must carry the following information:
name of patient, description of illness,
itemised list of medical treatments, and overall
treatment costs. In addition, please submit
a copy of supporting documents (medical
reports, police reports, etc.).
Please send the complete documentation along with the
claim form to our
claims department.
For any kind of in-patient treatment, please contact our emergency service. This will enable us to attend to your needs as quickly as possible. You will also avoid an advance payment.
In any kind of emergency, please contact our emergency service staff who will provide cost guarantees or arrange for quick repatriation.
The insurance coverage applies to stays abroad. In the case of intermediate stays at home, for example during the holidays, insurance coverage also applies to the home country (i.e. the country of permanent residence) for a maximum stay of six weeks within one year. For academic stays at universities in the home country (i.e. the country of permanent residence) within the Erasmus-Plus program, coverage only applies in liability and accident insurance.
The acute and unforeseeable deterioration in health related to prior or chronic illnesses shall be covered. If you suffer from a pre-existing or chronic illness, it is advisable to ask your general practitioner in your home country to certify in writing that you are fit to travel before you go abroad.
In principle, any kind of sports activity is covered. However, your accident insurance does not cover claims resulting from participation in private or official high speed racing.
No, the use of motor vehicles is not covered by this liability insurance.
Yes, that is no problem at all. For this purpose, please contact your contact person at the coordinating university in good time before your insurance expires.
The return transport of the insured person is the medically reasonable and justifiable transport of the insured person to the place of residence in the home country or to the nearest suitable hospital to the place of residence if, due to illness or possible undersupply, treatment cannot or can only be carried out inadequately in the country of travel.
In the event of repatriation, the insured person is dependent on either medical supervision or a special medical facility, such as an extra seat in the aircraft or intensive care transport by ambulance flight.
Trained medical staff decides and plans the medically reasonable and justifiable return transport based on the respective needs of the patient.
If there is an emergency situation that may require a return transport, please contact the assistance.
Your opinion is important to us!
We would be pleased if you would take the time to write a review on Google, Facebook or Trustpilot. In this way you will not only help us to further improve our service, but also help other customers who are looking for the right insurance.
If you still have unresolved issues or are not satisfied with our service, you can of course contact the relevant specialist department or the complaints management department (sandra.karnstedt-panienka(at)dr-walter.com). You can also reach us via our Contact form. For further information on questions regarding complaint handling, please see our legal notice.
Patricia Cürten, Luka Schiffer
and Sandra Battocchio from our
International Programs team.
Phone: +49 2247 9194-945
Fax: +49 2247 9194-306
Email: international@dr-walter.com
DR-WALTER GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany
T
+49 2247 9194-945
F +49 2247 9194-40
E info@erasmus-plus-insurance.com
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