Making use of assistance services

The staff of our emergency center will provide you with immediate assistance if you need help within your assistance insurance policy.

24-hour emergency number for assistance services:
+49 89 55 987-641

The services include:

• Assistance in case of loss of means of payment
• Assistance in case of loss of travel documents
• Assistance in the event of criminal prosecution
• Return journey in case of an emergency
• Arrival of a person in a position of trust in case of an emergency

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.