After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.
In the USA and Canada, doctors and dentists can settle their bills directly with our partner Global Excel. For this purpose, you should contact Global Excel - if possible prior to falling ill. Doctors send their invoices to Global Excel who, in return, transfers the invoice amount directly to the doctor’s account.
Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.
Patricia Cürten, Luka Schiffer
and Sandra Battocchio from our
International Programs team.
If you receive a doctor's invoice after the treatment, please send the original invoice along with your completed claim form to DR-WALTER and name the account you want the reimbursement transferred to.
Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor's original invoice (along with the diagnosis). Processing of bills/invoices usually takes 14 days.
Please send your invoice to:
Abteilung Leistung (Claims Department)