How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

In the USA and Canada, doctors and dentists can settle their bills directly with our partner Global Excel. For this purpose, you should contact Global Excel - if possible prior to falling ill. Doctors send their invoices to Global Excel who, in return, transfers the invoice amount directly to the doctor’s account.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.

Do you require advice?
Your contacts:
Corporate Clients

Patricia Cürten, Nancy Kannenberg and
Sandra Battocchio from our
International Programs team.

Phone: +49 2247 9194-945
Fax: +49 2247 9194-306

If you receive an invoice

If you receive a doctor's invoice after the treatment, please send the invoice along with your completed claim form to DR-WALTER and name the account you want the reimbursement transferred to.

Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor's invoice (along with the diagnosis). Processing of bills/invoices usually takes 14 days.

Please send your invoice to:
Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid