Important phone numbers

If you have any questions, feel free to contact DR-WALTER. In case of urgent medical emergencies and if you need our assistance services, you can also call our 24-hour emergency number.

Call DR-WALTER at: +49 2247 9194-31
Mon-Fri: 8 am to 6 pm

24-hour emergency number worldwide without USA and Canada: +49 2247 922 50-14
for urgent medical emergencies

24-hour emergency number USA and Canada: +1-877-835-6243 (toll-free) or +1-786-522-1345 (local call)

for urgent medical emergencies

24-hour emergency number for additional assistance services: +49 89 55 987 641
for urgent assistance service

Information for travelers to the USA and Canada

When you travel to the USA and to Canada, please contact our partner Global Excel in Canada for advice and support – if possible prior to a medical treatment (24-hour emergency number). The staff of Global Excel will help you to choose the right doctor or hospital, will explain all the billing details and can take care of direct billing with doctors and hospitals.

You can call Global Excel 24/7 in the USA and in Canada at +1-877-835-6243 (toll-free) and at 786-522-1345 (local call). Outside the USA and Canada, please call +1-786-522-1345.

Toll-free number in the event of an illness in the USA and Canada: +1-877-835-6243

Please also read our section What to do in an emergency.