Making use of assistance services

The staff of our emergency center will provide you with immediate assistance if you need help within your assistance insurance policy.

24-hour emergency number for assistance services:
+49 89 55 987-641

The services include:

  • Assistance in case of loss of means of payment
  • Assistance in case of loss of travel documents
  • Assistance in the event of criminal prosecution
  • Return journey in case of an emergency
  • Arrival of a person in a position of trust in case of an emergency

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.

Do you require advice?
Your contacts:
Corporate Clients

Patricia Cürten, Nancy Kannenberg and
Sandra Battocchio from our
International Programs team.

Phone: +49 2247 9194-945
Fax: +49 2247 9194-306