Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to.
Call the emergency number of the country you are in.
Emergency number in Europe: 112
Emergency number in the USA and Canada: 911
You will find other emergency numbers online, for example at
https://en.wikipedia.org/wiki/Emergency_telephone_number#Emergency_numbers.Call the insurer’s 24-hour emergency number in case of urgent medical emergencies.
24-hour emergency number worldwide without USA and Canada:
+49 2247 922 50-14
Email: assistance@md-medicus.net
for urgent medical emergencies
24-hour emergency number USA and Canada:
+1-877-835-6243 (toll-free)
Email: drwalterclaims@globalexcel.com
for urgent medical emergencies
You will find the right contact partner for general questions in our section Contact.
Patricia Cürten, Nancy Kannenberg and Sandra Battocchio from our International Programs Team.
Phone: +49 2247 9194-945
Fax: +49 2247 9194-306
Email: international@dr-walter.com